Help Center

Welcome to Shop Home Med, your trusted source for health and wellness products. With a large, carefully curated selection of high-quality items, we provide a convenient, affordable one-stop shop experience delivered right to your door. Our team of health experts is committed to helping you lead a healthy lifestyle by offering great deals, fast and reliable free delivery, and excellent customer service.

What products can I find at Shop Home Med?

Shop Home Med offers a wide range of health and wellness products suitable for the whole family, from medical equipment to band-aids. Our extensive catalog is updated weekly, ensuring that you can always find the perfect solution for your needs. 

What brands do we carry?

At Shop Home Med, we strive to offer a wide range of high-quality health and wellness products by partnering with established brands such as ProHeal, Drive, Neutrogena, and more. For detailed information on the specific brands we carry, please use our search function or navigate through our product categories.

What payment options do you offer?

We provide flexible payment options, including financing and business accounts. You can also conveniently use your Amazon Prime benefits on thousands of products, and we accept FSA/HSA cards for eligible products.

What is FSA/HSA, and how can I use it on your website?

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) are tax-advantaged accounts that can be used to pay for eligible healthcare expenses. At Shop Home Med, we make it easy for you to use your FSA or HSA card on all the products you need. It's as simple as entering your FSA/HSA card information at checkout, just like you would for a regular credit card.

How quickly will I receive my order?

We understand that getting your product is essential to you. We make every effort to process your order quickly and provide free, fast, and reliable delivery within 2-5 days.

Do you offer business accounts?

Yes, we do. Business accounts come with dedicated service from a representative and exclusive B2B pricing. Please get in touch with us for more information.

What is your customer service like?

At Shop Home Med, we treat every customer like family. Our friendly and knowledgeable customer service team is always available to assist you with any queries or concerns.

Do you offer any special programs or deals?

Yes, we do. We provide great deals and a Subscribe & Save program to make shopping with us even more convenient and affordable. Plus, we offer free shipping on orders over $50.

How can I trust shopping at Shop Home Med?

Your trust is important to us. We are committed to providing a safe and secure shopping experience, offering high-quality products, and ensuring excellent customer service. We stand by our products and our A+ customer service rating. Furthermore, we provide a variety of payment options for your convenience, including FSA/HSA and Amazon Payments.

What if I need help choosing a product?

Our team of health experts is always available to assist you. Whether you need help selecting a product, understanding how to use it, or learning more about our offerings, don't hesitate to reach out.

How can I contact customer service?

You can reach our customer service team by email at support@shophomemed.com or by phone at 979-426-3633. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

Is my personal information secure?

Yes, your personal information is secure. We use SSL technology to encrypt all information you provide during the checkout process. We do not store your credit card information, and we respect your privacy.

Can I return or exchange an item?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please note that certain conditions and exclusions may apply.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

Continuing Your Journey with Shop Home Med

We hope these answers have helped clarify some of your queries. If you have more questions or need additional information about our products and collections, we invite you to explore the rest of our Frequently Asked Questions. We've compiled a comprehensive set of FAQs to provide you with all the information you need to make an informed purchase. At Shop Home Med, we're committed to providing you with a seamless and enjoyable shopping experience. Don't hesitate to reach out to our customer service if you need further assistance – we're here to help!

What is the difference between a hospital bed and a regular bed? 

Hospital beds are designed to provide additional support and safety features not typically found in regular beds. Hospital beds often have features like adjustable head and foot sections and side rails. They may also include additional features such as built-in scales or IV poles. Hospital mattresses are also designed to provide extra support and pressure relief, and may feature air cells or foam layers to help prevent pressure sores and other skin issues.

How much do hospital beds and mattresses cost? 

The cost of hospital beds and mattresses varies widely depending on the type of bed, mattress, and features included. Standard hospital beds can cost anywhere from a few hundred to a few thousand dollars, while bariatric hospital beds and other specialized beds can cost even more. Mattresses can range from around $50 for a bare foam mattress to several thousand dollars for a high-end air mattress.

Do hospital beds and mattresses come in different sizes? 

Yes, hospital beds and mattresses come in different sizes to accommodate various needs. Standard hospital beds typically come in twin size, while bariatric beds and other specialized beds may be available in larger sizes. Mattresses also come in a variety of sizes to fit different bed frames.

How do I know which type of mattress is right for me? 

The best type of mattress for you will depend on your specific needs and preferences. Foam mattresses are a popular choice for their support and comfort, while air mattresses are often used to prevent pressure sores and other skin issues. Alternating pressure mattresses may be necessary for patients at high risk of pressure ulcers.

Can I purchase a hospital bed and mattress for home use? 

Yes, hospital beds and mattresses are available for home use. Many people choose to purchase hospital beds and mattresses for home use to provide extra support and comfort during recovery from an injury or illness, or to help manage a chronic condition.

What features should I look for when choosing a hospital bed? 

When choosing a hospital bed, it's important to consider features like adjustability, safety features like side rails, and additional features like built-in scales or IV poles. You may also want to consider the bed's weight capacity, as well as any special needs or requirements you may have.

How do I choose the right hospital bed size? 

To choose the correct size hospital bed, measure the space where the bed will be placed to ensure it fits comfortably. You should also consider factors such as the width of doorways and hallways to ensure the bed can be easily moved into the room. Hospital beds come in different sizes, so choose the one that best suits your needs.

How do I care for my hospital bed and mattress? 

To care for your hospital bed and mattress, you should follow the manufacturer's instructions for cleaning and maintenance. You may also want to use additional products, such as mattress protectors or bed pads, to help keep the bed and mattress clean and hygienic. Regular cleaning and maintenance can help extend the life of your hospital bed and mattress.

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Are overbed tables adjustable?

Most overbed tables are adjustable to fit a variety of needs. The height range will depend on the brand and model.

What can overbed tables be used for?

Overbed tables can be used for a variety of uses, such as eating, working, reading, activities, and more.

Are overbed tables portable?

Yes! Overbed tables come with wheels so the tables can be moved from room to room. 

Can overbed tables be adjusted for left-handed use?

Yes, many overbed tables can be adjusted for left-handed use. Some overbed tables have a symmetrical design that allows them to be used on either side of the bed, while others may have a specific left- or right-handed orientation.

Are there overbed table options for children?

Yes! Overbed tables can be used for children who are bedridden or have limited mobility. However, it is essential to choose an overbed table that is appropriate for the child's size and weight, and that can be adjusted to the proper height and angle for their needs.

Do these overbed tables support bariatric patients?

Yes, overbed tables are available that are specifically designed to meet the needs of bariatric patients. These tables typically have a higher weight capacity and a wider surface area to accommodate the needs of larger patients.

Can overbed tables be used with reclining beds?

Yes, many overbed tables can be adjusted to accommodate reclining beds. 

Are overbed tables easy to clean?

Overbed tables are designed to be easy to clean and maintain. Many feature a smooth, flat surface that can be wiped clean with a damp cloth or disinfectant wipes. Some overbed tables also have removable tops that can be washed in a sink or dishwasher.

How do I assemble an overbed table?

The assembly process for an overbed table will vary depending on the model. However, most overbed tables come with instructions that provide step-by-step assembly guidance. It is essential to carefully follow the instructions to ensure that the table is assembled correctly and securely.

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Can patient lifts and slings be used at home? 

Yes, patient lifts and slings can be used at home to assist with the safe transfer of patients with limited mobility.

Are electric patient lifts more expensive than manual lifts? 

Yes, electric patient lifts are generally more expensive than manual lifts. Yet, Shop Home Med carries a great selection of lifts to meet your needs and budget. 

How often should I clean my patient lift and sling? 

It's recommended to clean your patient lift and sling after each use with a mild detergent and warm water.

How do I know which weight capacity is suitable for my patient lift and sling? 

You should consider the patient's weight and choose a lift and sling that can accommodate it. 

How do I properly position a patient in a sling?

Proper patient positioning in the sling is crucial for their comfort and safety. You should ensure that the sling is properly aligned and adjusted, with the patient's weight evenly distributed. Follow the manufacturer's instructions or consult a healthcare professional for proper positioning techniques.

How long do patient lifts and slings last? 

The lifespan of patient lifts and slings depends on their frequency of use, maintenance, and the quality of the devices. With proper care and maintenance, they can last for many years.

Where can I purchase patient lifts and slings? 

Shop Home Med offers a wide selection of patient lifts and slings from trusted brands like Drive and ProHeal.

Do patient lifts and slings come with a warranty? 

Yes, many patient lifts and slings come with a warranty. At Shop Home Med, we offer a free warranty on all our lifts and slings to provide our customers with added peace of mind. Contact us for more information about our warranty policy.

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Are adult diapers unisex?

While it is possible for men to wear female diapers and vice versa, they may not provide the same comfort and support as diapers that are designed specifically for male or female anatomy. We recommend men buy male adult diapers and women buy female adult diapers.

How often should I change my adult diaper?

How often you should change your adult diaper depends on the level of incontinence and the absorbency of the diaper. In general, it’s recommended to change adult diapers every 2-4 hours or as needed.

Can I wear my adult diaper while swimming?

Yes! There are adult diapers that are designed specifically for swimming. They are made from waterproof materials that can be worn while swimming or participating in other water activities. 

Can I get adult diapers through my FSA plan?

Yes! Some FSA plans cover the cost of adult diapers. Check with your FSA provider to see if you’re eligible.

What are the different types of adult diapers available?

There are pull-ups, tab-style, and overnight diapers, and more. 

How do I know what size adult diaper to buy?

Check the sizing chart on the package to determine the best size for you! 

How absorbent are adult diapers?

There are multiple levels of absorbency to match your needs. Check the package of the brand you are using to find the one that’s best for you.

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What are the common causes of falls in seniors?

Poor balance, muscle weakness, vision problems, medications, environmental hazards, chronic health conditions, and lack of physical activity are some of the common causes of falls in seniors.

How can seniors make their homes safer to reduce the risk of falls?

Seniors can make their homes safer by removing tripping hazards, installing grab bars and non-slip mats, maintaining a well-lit environment, and considering home modifications like wheelchair ramps or stairlifts.

What type of items can help with fall prevention?

Bed alarms, sensor mats, fall prevention mats, and bedside rails and bolsters are all great products that can help keep your loved one safe. 

How can seniors create a fall prevention plan?

Seniors can work with their doctor, family members, or caregivers to create a fall-prevention plan that includes strategies to improve mobility, home safety, and medication management.

What are the best exercises for seniors to improve balance and prevent falls?

Walking, tai chi, water aerobics, and other low-impact exercises can help improve balance, flexibility, and strength, reducing the risk of falls.

What should seniors do if they experience a fall?

Seniors should seek medical attention after a fall, even if they do not experience any pain or visible injuries. They should also report the fall to their doctor or caregiver to determine the cause and prevent future falls.

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Are sensor alarms suitable for all elderly and dementia patients?

Sensor alarms can be used for most elderly and dementia patients

Can sensor alarms replace human monitoring?

While sensor alarms are a valuable tool for fall prevention, they should not replace human monitoring entirely. Caregivers should continue to monitor patients and use sensor alarms as an additional safety tool.

Can I adjust the alarm volume?

Yes, you can adjust the alarm volume to fit your needs. 

Are sensor alarms easy to install?

Yes, sensor alarms are generally easy to install and can be attached to beds, chairs, and other surfaces using the provided mounting brackets.

How long do sensor alarm batteries last?

Sensor alarm batteries can last anywhere from a few hours to a few years, depending on the model and usage.

Can sensor alarms be used outside of the home?

Yes, some sensor alarms are portable and can be used outside the home, making them suitable for hospitals, nursing homes, and other healthcare facilities.

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What are the benefits of using mobility aids? 

Using mobility accessories can help individuals with limited mobility to remain independent, stay active, and participate in social activities. Mobility accessories also reduce the risk of falls and injuries, thereby improving the safety and well-being of individuals with limited mobility.

What are examples of mobility aids?

Examples of mobility aids include wheelchairs, walkers, rollators, knee walkers, canes, and crutches.

Can I replace parts on my mobility aid, or do I need to buy a new one?

Of course! Shop Home Med offers a wide range of parts for your mobility aids.

Are there bariatric and mobility aid options for children?

Yes! Shop Home Med has a variety of bariatric and pediatric mobility aids.

How do I maintain my mobility aid? 

Regular maintenance and cleaning are essential to keep your mobility accessory in good working condition. It is best to follow the manufacturer's maintenance instructions and seek professional help if necessary.

How do I know if I need a mobility aid? 

If you experience difficulty walking, standing, or moving around due to a medical condition or injury, you may benefit from a mobility aid. It is best to consult your healthcare provider to understand your mobility needs and determine the most suitable mobility aid.

Are mobility aids customizable? 

Yes, many mobility aids can be customized to meet an individual's specific needs and preferences. For example, wheelchairs can be customized with different seat widths and heights, armrests, footrests, and wheels. 

What are some examples of mobility accessories?

Mobility accessories include wheelchair cushions and pillows, cup holders, armrests, walker trays, and more. 

How do I transport my mobility aid? 

Transporting a mobility aid depends on the type of aid. For example, a cane or crutch is easily portable and can be carried in a bag or hung on the back of a chair. Some mobility aids are foldable, making transportation easier. For others, a specialized lift or ramp may be required.

Can I use my mobility aid outdoors? 

Yes, many mobility aids are designed for both indoor and outdoor use. However, it is important to choose a mobility aid that is suitable for the terrain and environment in which it will be used. For example, a 4-wheel mobility scooter is more suitable for outdoor use than a 3-wheel scooter. 

Can my FSA/HSA account cover mobility accessories? 

Yes, some mobility accessories may be covered by FSA/HSA accounts. It is best to check with your FSA/HSA provider to understand the coverage available.

How do I dispose of my old mobility aid? 

Disposing of an old mobility aid depends on the type of aid and your location. Many organizations and charities accept donations of used mobility aids, which can be refurbished and provided to individuals in need. It is best to research local organizations that accept mobility aid donations or check with your local government for disposal guidelines.

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What deals are currently available? 

Our deals change regularly. Visit our Deals page to find our most recent and up-to-date deals.

How long do these deals last? 

Each deal lasts for a different amount of time. Some may last for a day, a week, or as long as supplies last. Please check the details of each deal for specific information.

Can I use more than one deal at a time? 

Unless specified otherwise, only one deal can be used per order.

Can I use a deal in combination with other discounts or coupons? 

Unless otherwise stated in the terms and conditions of a specific deal, discounts or deals cannot be combined.

Why can't I see the deal discount at checkout? 

Please make sure you've correctly applied the deal at checkout. If you're still having trouble, please contact our customer service team.

What happens if a product in my order that was part of a deal is out of stock? 

If a product is out of stock, we will contact you to discuss your options, which may include waiting for restock, choosing a different product, or a refund.

Why was the deal I saw yesterday no longer available today? 

Our deals are subject to change and may end without notice. We recommend taking advantage of a deal as soon as you see it.

What if I have an issue with a product I purchased as part of a deal? 

All products, whether purchased as part of a deal or not, are subject to our standard return and refund policies. Please refer to our Returns Policy page for more details.

How can I stay updated on future deals? 

The best way to stay updated on our deals is to subscribe to our text messages. You can also follow us on our social media channels like Instagram, Facebook, TikTok, and YouTube for real-time updates.

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