Our return window lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be returned in the original packaging. 

 RETURN PROCESS

• Request an RA (Return Authorization) from Shop Home Med within the product's return window.

• The easiest way to request an RA number is by emailing us below. Please include your order number, name, and the item number you are returning.

• Once the RA and shipping label have been issued from Shop Home Med, ship the item back to the address noted on the RA within 14 days. It also must be returned in the original packaging. 

• Once the product is received it will be inspected for damage and signs of use. In the event your item is not eligible for a return, we will contact you so you can to decide whether you'd like it shipped back to you or not. 

• In the case you would like the item shipped back to you, YOU will be responsible for the shipping fees to get the item back to you.

• Once approved, your refund, minus any fees, will be refunded to your original form of payment.

PLEASE NOTE: All returned products require a Return Authorization number. Returns received without this number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number.