Shipping policy

FREE Economy Shipping on orders over $50*:

Our standard ground shipping on orders over $50 is free in most US States. We do not ship to Hawaii, Alaska, and Puerto Rico. Most items will arrive by UPS, FedEx, or USPS within 3-5 business days.*

Freight Delivery

*If your item requires freight delivery, such as hospital beds, adjustable beds, lift chairs, pool lifts, vehicle lifts, stairlifts, larger power chairs, patient lifts, furniture, or any heavy-duty heavyweight bulk item, additional charges or shipping may be included. You may be contacted by a representative to schedule the delivery at a time that works best for you. Please note that freight shipments are delivered curbside, usually by a single delivery driver. They will not traverse steps or elevators. If you have special needs concerning your delivery, please be sure to call us. Freight delivery drivers will not enter your home and usually will not place items in your garage as that is considered a threshold delivery. In general, freight drivers will make their best attempt to get the item as close to your home as possible. If you would like to save time and money in receiving your item but have special circumstances such as apartments or other obstacles to delivery, please plan to arrange for help.

Once an item requesting freight shipping has been dispatched, cancellations or address changes are not allowed.

Please note that freight delivery times depend on your availability, so no estimated delivery dates will be provided. We do not accept returns or cancellations due to delays in freight shipments.

Order Confirmation

When you receive your order confirmation, a date of anticipated delivery will be included. For your convenience, we offer tracking for your order 24 hours after the order is placed. You can see in real-time what’s happening and where your product is. If you have specific questions about a delivery that are unanswered by tracking or aren't addressed here, please email us at Info@shophomemed.com or call us at 979-426-3633.

Custom orders will take longer for delivery. The projected delivery date will be included with your order confirmation. Some items that aren't custom may take a little longer as well. This includes lift chairs. Some items may be shipped right away if they are "in stock." This happens often, and your product selections will specify if it's in stock. If so, you know that means your order will be received within 3-5 business days.

Can I Upgrade My Shipping?

Yes, you can. Please keep in mind that if your product is custom or not "in stock," expedited delivery will take place once the product is ready for shipment. Upgrading your shipping standards does not speed up the production process of your equipment.

For the fastest shipping, please call us at 979-426-3633.

White Glove Delivery

With White Glove Delivery, a premium delivery option available on some items, your new product is delivered into your home at a time that you schedule, set up and tested in the place you request and all packaging materials are removed.

White Glove Delivery is perfect for people who prefer additional assistance in the delivery of their new lift chair, scooter or power wheelchair. SpinLife strongly suggests White Glove Delivery for people purchasing products to be delivered to out-of-town family members or friends who may need assistance getting their product into their home, unpacked and set up.

Note; that White Glove Delivery is not available for all products

White Glove Delivery Details

Here is what you can expect with White Glove Delivery:

Your product will be shipped from the manufacturer to you.
An agent will contact you to schedule a time for your item to be built.
At the designated time, the agent will:
- unpack it completely
- set it up where you request
- test it to ensure that everything is functioning properly

White Glove Delivery Cost

The cost for White Glove Delivery varies and is clearly listed on each product page.

Please note: White Glove Delivery generally adds 5-7 days to the total delivery time of your item. This time may be extended further or unavailable in certain remote and rural areas.

Local Pickup:

We do not offer local pickup. All orders are shipped from one of our warehouses, depending on stock availability and the location of the shipment. Orders are dispatched via FedEx or UPS and typically arrive within 3-5 business days.

Shipping Times and Liability:

We strive to provide the best possible customer service and make every effort to ensure timely delivery of your products. However, please note that we cannot control shipping times, as they are determined by external shipping carriers and other factors beyond our control. While we prioritize customer satisfaction and aim to deliver products within 3-5 business days, we are not liable for any delays that may occur during the shipping process. Rest assured, we will do our best to resolve any issues and assist you in tracking your shipment.

*some items do require shipping and you will be noted of this on the product page and or at checkout.

Please note that our warehouses do not process orders from Friday through Sunday. Any orders placed after 12 PM on Friday will not be processed until Monday.

Fast Shipping Option:

At Shop Home Med, we understand that some customers may require faster delivery for their orders. That's why we offer a Fast Shipping option at checkout for those who need expedited shipping services. This option flags us to make sure your product goes out as a priority.

It's important to note that while we strive to prioritize fast shipping and ensure prompt delivery, we cannot guarantee specific delivery dates or times. Factors such as carrier limitations, weather conditions, and unforeseen circumstances may impact the actual delivery timeframe. Therefore, we do not accept liability for any delays that may occur with the fast shipping option.

We recommend contacting our customer support team at Info@shophomemed.com or calling us at 979-426-3633 if you have any specific questions or concerns about the fast shipping option and its associated delivery timeframe.

Thank you for choosing ShopHomeMed.com.

Thank you for choosing ShopHomeMed.com for your shopping needs.

*Please be advised that certain items may require shipping and are not eligible for our free shipping threshold. This will be clearly indicated on the product page and/or at the point of checkout.

This bed arrived in a timely fashion

This bed arrived in a timely fashion. However, as my brother passed away, we did not even open it. The staff was extremely helpful with the return and most integrable. I have nothing but good words to say.

Freedom Transfer Patient Lift with Adjustable Seat Height & Commode Pail

What a wonderful help for my Mother, who has had transferring issues since a health setback! I just wish the designer who invented it could come up with a solution for easy transfers to the car!

Ideal for Long-Term Use

Bought this bed for long-term use and it has not disappointed. It's durable and the comfort level is exceptional.

Sassy and stable ride

The overall design is young and fresh. I like the larger wheels because it makes the bike more stable and easier to maneuver. It folds up perfectly. It fits in every backseat and I can easily set it aside in a restaurant or a theater without getting in anyone’s way.

Bed is wonderful

Once we received some communication about the bed from questions we had, the bed is wonderful

Great Controller but Mattress Issue

I love the control for the bed! So easy to use! I have an issue with the mattress! I conuously slide down, so my toes smash against the footboard! My legs don't move so I have to get someone to pull me up several times in a day! This new mattress is memory foam, I might have to switch back to an inner-spring mattress. Any thoughts on why I'm sliding down the mattress? JODI M

narrow and flemsy

the support bracket does not open wide enough for me to step into the walker for proper gait & upper body support. It looks like there is a place for a mid way support bracket which would be great. It tends to lean when I turn because all the torque is on the front wheel.

This bed is a back saver. Getting my mother in and out of bed is so much easier

Fantastic!

After a lengthy hospital stay, this wound up being the perfect bed at home. We would buy it again in a second. It’s the true Rolls Royce of beds of this type. Amazing!

Excellent

It has been an excellent choice. The bed is well-constructed, and the rotating feature makes it easy to reposition my mother. The controls are simple to use, and the bed is very comfortable.