Return within 30 days of receipt for a refund. You are responsible for the cost of return shipping and the product must be in the original packaging. Requests submitted outside the applicable return window will be automatically denied. No exceptions will be made for delayed requests.
This item has a 25% Restocking Fee. You are responsible for the cost of return shipping. The product must be new and unused and in the original packaging. All accessories and items that were included in the box must be returned. Items canceled after the product has already shipped will be considered a return. Delivery and service fees are not refundable.
An RA (Return Authorization) from Shop Home Med must be requested within 30 days of delivery. The item must be shipped back to the address noted on the RA within 14 days.
Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
For complete details, read our Shipping and Return policies
Please call customer service for returns 979-426-3633
White Glove Assembly
With White Glove Assembly, a premium option available on some items, your new product is set up and tested at the time you schedule.
White Glove Assembly is perfect for people who prefer additional assistance in the assembly of their new lift chair, scooter, or power wheelchair. We strongly suggest White Glove Assembly for people purchasing products to be delivered to out-of-town family members or friends who may need assistance getting their product into their home, unpacked and set up.
Note; that White Glove Assembly is not available for all products
White Glove Assembly
Here is what you can expect with White Glove Assembly:
- Your product will be shipped from the manufacturer to you.
- An agent will contact you to schedule a time for your item to be built.
- At the designated time, the agent will:
- unpack it completely
- set it up
- test it to ensure that everything is functioning properly
White Glove Assembly Cost
The cost for White Glove Assembly varies and is clearly listed on each product page.
Please note: White Glove Assembly generally adds 5-7 days to the total delivery time of your item. This time may be extended further or unavailable in certain remote and rural areas.