Return, Refund & Cancellation Policy

Effective Date: February 10, 2026

At ShopHomeMed.com, we offer a wide range of products, including medical devices, hygiene-sensitive items, freight-shipped equipment, and custom-made products. As a result, returns are limited and strictly governed by the terms outlined below.

Please review the return policy for your specific product prior to purchase. Each product page includes a dedicated “Returns” tab that discloses the applicable return eligibility, restrictions, and conditions for that item.

By placing an order on ShopHomeMed.com, you affirmatively acknowledge, accept, and agree to the terms of this Return, Refund & Cancellation Policy.

1. Return Authorization (RA) — REQUIRED

All returns require a Return Authorization (RA) number issued by Shop Home Med prior to the return.

• Returns sent without an RA number will be refused and are not eligible for refund
• Items can not be shipped directly to the manufacturer
• RA numbers are valid for 14 calendar days from the date of issuance
• Items received after the RA expiration will be rejected

To request an RA, email info@ShopHomeMed.com and include:

• Order number
• Item(s) requested for return
• Reason for return
• Photos (required for freight, damage, or defect claims)

2. General Return Windows

Eligible items may be returned only within the applicable window below, calculated from the delivery date.

Standard Products

• Return request must be submitted within 30 days of delivery

Freight Shipments

• Return request must be submitted within 14 days of delivery

Beds & Bed Frames

• Return request must be submitted within 14 days of delivery

Requests submitted outside the applicable return window are automatically denied.
No exceptions will be made for delayed requests.

3. Condition Requirements

To qualify for return approval, all items must be:

• Brand new, unused, unassembled, and uninstalled
• Returned in original packaging, including all boxes, inserts, manuals, and protective materials
• Returned with all originally included accessories (chargers, cables, remotes, baskets, hardware, etc.)

Any indication of use or alteration will result in denial, including but not limited to:

• Scratches, dents, cracks, scuffs, or cosmetic damage
• Dirt, debris, pet hair, odors, or bodily residue
• Wear on seating, armrests, wheels, tires, or frames
• Damage to electronics, wiring, ports, or remotes
• Evidence of assembly, installation, or modification

Items that fail inspection are not eligible for refund.

4. Restocking Fees

All approved returns are subject to a restocking fee, with a minimum fee of $15, unless otherwise stated on the product page.

• Restocking fees are non-negotiable
• Fees are deducted from the refund amount

5. Shipping & Delivery Fees (Non-Refundable)

The following charges are never refundable, including for returned or refused items:

• Original shipping or freight charges (including orders advertised as “free shipping,” where shipping costs are absorbed by Shop Home Med)
• White Glove services
• Inside delivery, setup, or assembly services
• Missed delivery or rescheduling fees

Return shipping is the customer’s responsibility.
If Shop Home Med arranges return shipping, the cost will be deducted from the refund.

6. Freight Shipments

Freight-shipped items may be eligible for return only if all conditions below are met:

• Return request submitted within 14 calendar days of delivery
• Item is unopened, unused, unassembled, and in the original packaging
• Item passes inspection upon return
  

Once a freight item has been opened, assembled, installed, or used, it becomes ineligible for return.

Freight items include, but are not limited to:

• Lift chairs and geri chairs
• Patient lifts and transfer equipment
• Pool lifts, vehicle lifts, stairlifts
• Scooters, power Wheelchairs
• Strollers, car seats, 
• Home style beds 
• Ramps
• Furniture or oversized medical equipment

Freight Delivery Rules

• Freight deliveries are curbside only
• Once a freight item has shipped, cancellations or address changes are not permitted
• Returns will not be accepted due to delivery delays or scheduling issues
• Refused freight deliveries are treated as returns and subject to:
  • A 30% restocking fee
  • All outbound and return freight charges

7. Beds & Bed Frames

Beds, adjustable beds, and hospital bed frames may be eligible for return only if:

• Return request is submitted within 14 calendar days of delivery
• Item is unopened, unused, unassembled, and in its original packaging
• Item passes inspection upon return
• All applicable restocking and freight fees are paid
  • Returns are subject to a 30% restocking fee

Once opened, assembled, installed, or used, beds and bed frames are non-returnable. Orders canceled prior to shipment (if permitted) are subject to a 5% processing fee

Custom-Made Beds

Beds custom-made by the manufacturer to customer specifications are not eligible for return or cancellation once production has begun.

These include, but are not limited to:

• Med-Mizer
• Transfer Master
• Parks Health
• iCare Medical
• Abrams Nation
• Safe Place 

Customers are responsible for reviewing all specifications prior to placing an order.

Bed Delivery Rules

• Deliveries are curbside only
• Once a item has shipped, cancellations or address changes are not permitted
• Returns will not be accepted due to delivery delays or scheduling issues
• Refused freight deliveries are treated as returns and subject to:
  • A 30% restocking fee
  • All outbound and return freight charges

8. Mattresses, Foundations, & Bedding

Due to hygiene, medical safety, and regulatory considerations, all mattresses, foundations, and bedding are FINAL SALE once delivered.

Returns or refunds are not permitted under any circumstances, except in cases of verified shipping damage or a manufacturer defect reported within the applicable claim window.

9. Patient Lift Slings

Due to hygiene, medical safety, and regulatory considerations, all slings and support straps are FINAL SALE once delivered.

Returns or refunds are permitted only for verified shipping damage or a manufacturer defect reported within the claim window.

10. Non-Returnable & Final Sale Items

The following items are NON-RETURNABLE and FINAL SALE, with no exceptions:

Hygiene & Medical-Sensitive Products

• Mattresses, foundations, bedding
• Slings, cushions
• Bath safety equipment
• Commode chairs
• Incontinence products
• Respiratory or oxygen equipment
• Any item involving direct skin contact
• Thermometers
• Oxygen concentrators
• NY Ortho products
• Med-Mizer
• Transfer Master
• Parks Health
• iCare Medical
• Abrams Nation
• Safe Place 
• Custom wheelchairs
• Custom strollers
• Adaptive Star
• Coronavirus-related items (masks, sanitizers, wipes, etc.)

Other Final Sale Items

• Gift cards
• Clearance items
• Open-box items
• Installed or assembled items
• Items marked “Final Sale” or “Non-Returnable” on the product page

Parts and Replacement Components
All parts and replacement components are non-returnable and non-refundable. Due to the nature of parts and compatibility requirements, we cannot accept returns or exchanges for parts once an order has been placed. Please ensure the part is correct for your equipment before completing your purchase. If you need assistance identifying the correct part, our support team is happy to help prior to ordering.

If a part arrives damaged or defective, please contact us within 48 hours of delivery so we can review the issue and assist with a replacement if applicable.

All sales on the above items are final.

11. Custom, Made-to-Order & Manufacturer-Specific Items

Custom or made-to-order items are NON-RETURNABLE and FINAL SALE. This includes items with non-standard options, configurations, sizing, fabrics, or modifications.

• Orders canceled prior to shipment (if permitted) are subject to a 5% processing fee
• Orders that have entered production cannot be canceled

Products include, but are not limited to:

• Med-Mizer
• Transfer Master
• Parks Health
• iCare Medical
• Custom wheelchairs
• Custom strollers
• Abrams Nation
• Safe Place 

Adaptive Star

• All Adaptive Star items are made-to-order
• Returns are not permitted
• Cancellations due to extended lead times are subject to a 5% processing fee

12. White Glove Delivery Disclaimer

If White Glove Delivery is declined:

• Customer assumes full responsibility for assembly and setup
• Returns due to assembly or installation issues will not be accepted
• All applicable restocking and shipping fees apply
• Assembly fees are non-refundable
• If assembly is declined after purchase, or if a technician has already been dispatched, a $60 service fee will apply.

13. Exchanges

Exchanges are offered on select products only and must be approved in writing prior to return.

All exchanges are subject to:

• Restocking fees
• Shipping fees
• A 5% processing fee

14. Damaged or Defective Items

At Delivery

• Inspect all packages prior to signing
• Note visible damage on the delivery receipt
• Take photos immediately

After Delivery

• Damage or defect claims must be reported within 5 business days
• Claims submitted after this period may be denied
• Original shipping charges are non-refundable
• Replacement shipments may incur shipping charges

Shop Home Med reserves the right to repair, replace parts, or replace the entire unit at its discretion.

15. Rejected Returns

If a return is rejected:

• Customer will be notified
• Customer may request the return shipment of the item
• Customer is responsible for return shipping costs
• Unclaimed items may be disposed of after a reasonable holding period

16. Refund Processing

Approved refunds are issued to the original payment method.

• Refunds are typically processed within 7–14 business days after final inspection and approval
• Banks and credit card issuers may require additional time to post funds

17. Customer Agreement

By placing an order on ShopHomeMed.com, you confirm that:

• You have read and understand this policy
• You accept all applicable fees, restrictions, and conditions
• Manufacturer policies may further limit return eligibility

Some state laws may provide additional consumer rights. This policy does not limit rights that cannot be waived under applicable law.

Contact Information

For return requests or policy questions, contact:
info@ShopHomeMed.com

Binding Agreement & Disclosure Acknowledgment

By completing checkout, you confirm that:

• You have reviewed this policy in full
• You understand that many items are non-returnable or final sale
• You understand that restocking, shipping, and service fees apply
• Failure to comply with this policy voids refund eligibility

This policy is incorporated into your purchase agreement and supersedes any verbal or implied representations.