RETURN & REFUND POLICY

Thanks for shopping at ShopHomeMed.com.
Prior to returning ANY product, please read below and contact us at info@ShopHomeMed.com with any questions.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Our No Touch Thermometer, 5 Liter Oxygen Concentrator - Ultra Quiet and Lightweight Design is non-refundable. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

• Gift cards 
• Downloadable software products 
• Some health and personal care items 

Coronavirus-related items – i.e. face masks, goggles, antiseptic wipes, sanitizers, etc. ALL SALES ON THESE ARE FINAL!

 

To complete your return, we require a receipt or proof of purchase. 

All returns are subject to return shipping costs deducted from the issued credit and a 15% restocking fee (minimum $15).

Please do not send your purchase back to the manufacturer. 

 

Cancelled Orders
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain a return number, and ship the item back to the correct address. If delivery of an item is refused, All returns are subject to return shipping costs deducted from the issued credit and a 15% restocking fee (minimum $15).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then check your credit card statement, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ShopHomeMed.com. 

Damaged Products
Before signing for a shipment, check all sides of the shipment, inspect all cartons for visible damage, and verify that the quantity received damaged is correct on the delivery receipt. If you notice damage do the following:

• Accept the shipment even if there are damaged goods.
• Take pictures and note each item of the shipment that is damaged.
• Customers should contact Shop Home Med within 10 business days of the delivery date.
• Shipping charges for initial shipments that have damaged products reported will not be credited. Subsequent replacement shipments will ship free.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Customer Satisfaction 
If you are not entirely satisfied with your purchase, we're here to help.
Please contact us at info@ShopHomeMed.com so our Customer Service department can work through your issue.