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May 19, 2023 Rivka Garfinkel

Welcome to Shop Home Med: FAQ

Welcome to Shop Home Med, your trusted source for health and wellness products. With a large and carefully curated selection of high-quality items, we provide a convenient and affordable one-stop-shop experience delivered right to your door. Our team of health experts are committed to helping you lead a healthy lifestyle by offering great deals, fast and reliable free delivery, and excellent customer service​.

1. What products can I find at Shop Home Med?

  • Shop Home Med offers a wide range of health and wellness products suitable for the whole family, from medical equipment to band-aids. Our extensive catalog is updated weekly, ensuring that you can always find the perfect solution for your needs. 

2. What brands do we carry?

  • At Shop Home Med, we strive to provide a wide range of high-quality health and wellness products by working with various established brands in the industry such as ProHeal, Drive, Neutrogena, and more. For detailed information on the specific brands we carry, please use our search function or navigate through our product categories.

3. What payment options do you offer?

  • We provide flexible payment options, including financing and business accounts. You can also conveniently use your Amazon Prime benefits on thousands of products, and we accept FSA/HSA cards for eligible products​.

4. What is FSA/HSA and how can I use it on your website?

  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) are tax-advantaged accounts that can be used to pay for eligible healthcare expenses. At Shop Home Med, we make it easy for you to use your FSA or HSA card on all the products you need. It's as simple as entering your FSA/HSA card information at checkout just like you would for a regular credit card.

5. How quickly will I receive my order?

  • We understand that getting your product is important to you. We make every effort to process your order quickly and provide fast and reliable free delivery within 2-5 days.

6. Can I use my Amazon Prime benefits at Shop Home Med?

  • Yes, we offer the convenience of using your Amazon Prime benefits on thousands of our products. Just select the 'Buy with Prime' option on your favorite products. 

7. Do you offer business accounts?

  • Yes, we do. Business accounts come with dedicated service from a dedicated representative and exclusive B2B pricing. Please contact us for more information.

8. What is your customer service like?

  • At Shop Home Med, we treat every customer like family. Our friendly and knowledgeable customer service team is always available to assist you with any queries or concerns you may have.

9. Do you offer any special programs or deals?

  • Yes, we do. We provide great deals and a Subscribe & Save program to make shopping with us even more convenient and affordable. Plus, we offer free shipping on orders over $50.

10. How can I trust shopping at Shop Home Med?

  • Your trust is important to us. We are committed to providing a safe and secure shopping experience, offering high-quality products, and ensuring excellent customer service. We stand by our products and our A+ customer service rating. Furthermore, we provide a variety of payment options for your convenience, including FSA/HSA and Amazon Payments​.

11. What if I need help choosing a product?

  • Our team of health experts is always available to assist you. Whether you need help selecting a product, understanding how to use it, or learning more about our offerings, don't hesitate to reach out.

12. How can I contact customer service?

  • You can reach our customer service team by email at support@shophomemed.com or by phone at 979-426-3633. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

13. Is my personal information secure?

  • Yes, your personal information is secure. We use SSL technology to encrypt all information you provide during the checkout process. We do not store your credit card information and we respect your privacy.

14. Can I return or exchange an item?

  • Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please note that certain conditions and exclusions may apply.

15. How can I track my order?

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

Continuing Your Journey with Shop Home Med

We hope these answers have helped clarify some of your queries. If you have more questions or need additional information about our products and collections, we invite you to explore the rest of our Frequently Asked Questions. We've compiled a comprehensive set of FAQs to provide you with all the information you need to make an informed purchase. At Shop Home Med, we're committed to ensuring that you have a seamless and enjoyable shopping experience. Don't hesitate to reach out to our customer service if you need further assistance – we're here to help!

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